Returns & Refund Policy

Last updated: January 2026

At Blush and Thyme, each piece is created with care using natural, dried botanicals. Because of their delicate and handmade nature, we approach returns a little differently — with transparency and kindness.

Returns

Due to the fragility and made-to-order nature of dried florals, we do not accept returns for change of mind.

Each arrangement is carefully inspected before leaving our studio to ensure it meets our quality standards.

Damaged or Incorrect Orders

If your order arrives damaged or isn’t quite right, please contact us within 3 days of delivery at hello@blushandthyme.com.au.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Once reviewed, we’ll offer a replacement, repair, or refund where appropriate.

Custom & Made-to-Order Pieces

Custom designs are created especially for you and are final sale. Once production has begun, custom orders cannot be cancelled, returned, or refunded.

We’ll always do our best to interpret your vision beautifully, keeping in mind that natural materials may vary in colour and texture.

Shipping Considerations

We are not responsible for:

Delays caused by shipping carriers
Damage due to incorrect shipping information provided at checkout
Wear or breakage that occurs after delivery due to handling or environment

Refunds

Approved refunds will be processed back to the original payment method within 7 business days after approval. Shipping costs are non-refundable unless the error was ours.

Caring for Your Florals

Dried florals are long-lasting when cared for gently:

Avoid direct sunlight and humidity
Keep away from moisture
Handle with care

We’re unable to offer refunds for damage caused by improper care.

Questions or Concerns

If something doesn’t feel right, please reach out — we’re always happy to help.

Blush and Thyme
Email: hello@blushandthyme.com.au

Location: Cleveland, QLD